If you provide accounting & bookkeeping services then it is imperative to provide exceptional customer service. Most businesses in The United States of America lose sight of their customers as they strive to improve their accounting services. Here are a few ways to attract new customers by offering exceptional customer service. With the following tips, you will also be able to retain your existing customers. Create a service charter Creating a service charter will layout both big picture goals and small and important details. Provide good service It is crucial to understand that the people who staff your reception are as important as the professionals servicing the clients. You need to hire the best staff and make it clear that you expect them to display professionalism. Communication Communication is the key to professional services. You need to keep in touch with your clients even if you are not doing any work for them. Before you start providing accountin